Americans' Growing Exposure To Clinician Quality Information: Insights And Implications

Abstract

For two decades, various initiatives have encouraged Americans to consider quality when choosing clinicians, both to enhance informed choice and to reduce disparities in access to high-quality providers. The literature portrays these efforts as largely ineffective. But this depiction overlooks two factors: the dramatic expansion since 2010 in the availability of patients' narratives about care and the growth of information seeking among consumers. Using surveys fielded in 2010, 2014, and 2015, we assessed the impact of these changes on consumers' awareness of quality information and sociodemographic differences. Public exposure to any quality information doubled between 2010 and 2015, while exposure to patient narratives and experience surveys tripled. Reflecting a greater propensity to seek quality metrics, minority consumers remained better informed than whites over time, albeit with differences across subgroups in the types of information encountered. An education-related gradient in quality awareness also emerged over the past decade. Public policy should respond to emerging trends in information exposure, establish standards for rigorous elicitation of narratives, and assist consumers' learning from a combination of narratives and quantified metrics on clinician quality.

Keywords: Public reporting; clinician quality; medical consumerism; patient narratives; physician report cards; quality metrics.

EXHIBIT 1

Percent of US survey respondents ages 18 and older who saw comparative quality information on physicians and hospitals, selected years 1996–2015 SOURCE Authors’ analysis of data for 2010–15 from their own surveys and of data for 1996–2008 from Henry J. Kaiser Family Foundation. 2008 update on consumers’ views of patient safety and quality information (see note 22 in text).