Human resource technology disruptions and their implications for human resources management in healthcare organizations

BMC Health Serv Res. 2019 Apr 29;19(1):268. doi: 10.1186/s12913-019-4068-3.


Concern among the public and policymakers about current and future major staff shortages is increasing. Strengthening Human Resource (HR) practices and adopting HR technologies such as Human Resource Information Systems (HRIS), that can collect, store and report workforce data are often described as a potential solution to this problem. Indeed, examples from other industries show that HRIS can help to launch or manage, as well as provide ongoing insights concerning the whole career cycle of an employee. However, few of the existing studies that discuss technology or its impacts on the future of work have focused on health organizations, and those that do have not received sufficient attention in health literature. Furthermore, such contributions as there have been have either prioritized a particular type of technology or focused mainly on the effect of automation on health professionals' work. They have thus overlooked the full range of possible uses of these technologies and, specifically, have neglected the topic of HR for Health (HRH) management in health organizations. The primary aim of this paper is to address this lacuna, with specific reference to the existing categorization of HR technological disruptions. To conclude, health organizations and the health and HR professionals who work within them need to use HRIS responsibly, finding a balance between the drive for innovation, productivity and efficiency and respect for all potential legal, ethical and compliance issues, as well as taking account of the importance of HRH wellbeing and satisfaction.

Keywords: HRIS; Health care management; Human resource information systems; Human resources; Information systems; People analytics; eHealth.

MeSH terms

  • Delivery of Health Care
  • Health Personnel
  • Health Services Research
  • Humans
  • Information Systems / organization & administration*
  • Management Information Systems / standards*
  • Management Information Systems / trends
  • Personnel Management / standards*
  • Personnel Management / trends