Documentation exists for many chemicals that cause tastes and odors in water, however, water suppliers do not routinely monitor for these chemicals. Effective management of a taste-and-odor (T&O) problem in drinking water often requires good verbal description of the offending sensory experience. Experience demonstrates that obtaining verbal descriptions is challenging. To improve our understanding of communications, sensory science literature was reviewed to obtain descriptors for twenty-one chemicals acknowledged to cause T&O issues in drinking water. The review focused on pure chemicals above their odor threshold concentrations. Results reveal that descriptors follow four general categories. For select chemicals, strong consensus exists around a single or very few appropriate descriptors. Examples are "salty" for sodium and "chlorinous" for free chlorine. The next category has moderate agreement for several descriptors, with at least one major descriptor. For example the microbiological metabolite 2-methylisoborneol is most commonly described as "earthy/musty/moldy" but also "camphor, grass, and sweet". Some chemicals have weak agreement on their descriptors, but overall associate words with similar meaning. An example is the chemical toluene with descriptors of "solvent-like" words including "solvent", "gasoline", "paint-like", "cleaning fluid", and "etherish", but also "vinegar" and "sweet". The last chemical category possesses diverse descriptors with no consensus. For example, the oxylipin n-heptanal is described as "oily, fatty, chemical, musty/earthy/moldy, rancid, sweaty, grass, sickening, and stale". While descriptor diversity for select chemicals may not identify the cause of T&O, understanding that certain chemicals are perceived very differently aids in effective communications and eliminates confusion from expecting consumers or utility personnel to respond with consensus.
Keywords: Communication; Consumers; Descriptors; Odor; Taste; Vocabulary.
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