Characteristics of ride share services for older adults in the United States

Abstract

Introduction: Safe and accessible transportation options are important for older adults' health, safety, mobility, and independence. Ride share services may promote older adult health and well-being. This is the first study that describes ride share services available to older adults (65+ years) in the United States, including factors that may affect use of services.

Methods: We analyzed secondary data from two research and administrative databases provided by ITNAmerica, a national non-profit transportation service for older adults: ITNRides, which tracks information on older adults who used ITN in 29 locations across the United States from 1996 to 2019, and Rides in Sight, the largest national data source on ride share services for older adults. We conducted a literature review, and telephone interviews with nine key informants representing ride share services, referral services, and other organizations. We offer a conceptual framework describing factors that may affect older adults' use of ride share services.

Results: This study identified 917 non-profit ride share services and eleven for-profit ride share services available for older adults in the United States as of August 2018. Services varied by corporate structure, location, use of technology, and business model. The majority of non-profit services served primarily older adults, while the for-profit services served primarily younger adults. Riders from one multi-site non-profit service had a median age of 82. Use of ride share services is affected by individual needs and preferences; social conditions; and business and policy factors.

Conclusion: Ride share services may offer a promising alternative to driving for older adults and may help to address negative health consequences associated with driving cessation. Practical applications: These findings may help policy makers, practitioners, and other stakeholders understand older adults' needs related to use of ride share services in order to offer solutions that prioritize public health and safety.

Keywords: Driving cessation; Health; Mobility; Ride hailing; Safety.

Fig. 1.

Distribution of Non-Profit Ride Share Services, by State (N = 917), ITN Rides in Sight, August 2018. This map shows the distribution of non-profit ride share services by state. It does not display the ride share organization’s service area within the state.

Fig. 2.

Barriers and Facilitators of Older Adults’ Use of Ride Share Services: A Socio-Ecological Model. The conceptual framework describes the barriers to and facilitators of older adults’ use of ride share services as overlapping rings that influence one another.