COVID-19: Peer Support and Crisis Communication Strategies to Promote Institutional Resilience

Ann Intern Med. 2020 Jun 16;172(12):822-823. doi: 10.7326/M20-1236. Epub 2020 Apr 6.


Caring for patients with the novel coronavirus infection is placing great stress on health care systems and health care workers. On the basis of their experiences responding to other pandemics, the authors summarize lessons learned and offer some best practices for facilitating organizational resilience and supporting health care workers during the COVID-19 pandemic.

Keywords: Anxiety; COVID-19; Communication in health care; Emotions; Fear; Health care providers; Health promotion; Infectious diseases; Patients; Psychiatry and mental health.

Publication types

  • Editorial

MeSH terms

  • COVID-19
  • Clinical Decision-Making
  • Communication*
  • Coronavirus Infections / drug therapy
  • Coronavirus Infections / epidemiology*
  • Coronavirus Infections / therapy*
  • Health Facility Administration*
  • Health Personnel / psychology*
  • Humans
  • Pandemics
  • Peer Group*
  • Physicians / psychology
  • Pneumonia, Viral / epidemiology*
  • Pneumonia, Viral / therapy*
  • Social Support*
  • Stress, Psychological*
  • United States / epidemiology

Supplementary concepts

  • COVID-19 drug treatment