Defining a Healthy Organisation in Primary Care: A Qualitative Interview Study

Hosp Top. 2020 Apr-Jun;98(2):68-79. doi: 10.1080/00185868.2020.1778590. Epub 2020 Jun 22.


This study aimed to qualitatively develop a conceptual framework for organizational health, within the setting of GP practices in the UK, through a qualitative interview study utilizing aspects from grounded theory. Data saturation was reached after 33 interviews revealing six themes: Strategy, Resources, Leadership, Staff Wellbeing, Capacity for change and Ways of working. The structure of each theme is discussed in detail. By unpicking the elements of organizational health in GP practices in this way, we hope to shift focus from considering down-stream clinical outcomes in isolation to practices taking a more long-term view centered around fostering ongoing high performance.

Keywords: community health; health professions; healthcare.

MeSH terms

  • Grounded Theory
  • Humans
  • Interviews as Topic / methods
  • Organizational Culture*
  • Organizational Innovation
  • Primary Health Care / organization & administration*
  • Primary Health Care / standards*
  • Primary Health Care / statistics & numerical data
  • Qualitative Research