Relationship between Organizational Citizenship Behavior and Social Capital: Survey from Hospital Setting

Hosp Top. 2020 Jul-Sep;98(3):81-88. doi: 10.1080/00185868.2020.1784813. Epub 2020 Jul 23.


Background: The importance of organizational citizenship behavior in the hospital is increasing positive relationships between employees and engages them in organizational activities.Methods: This study is a descriptive-correlation survey, the research population consisted of all the staff of selected hospital of IUMS, and 312 of them were chosen based on the formulas and were selected by two-stage sampling. The tools used in the study were two questionnaires.Results: The mean and standard deviation of the two components of social capital and citizenship behavior were moderate.Conclusion: Strengthening the components of employee's citizenship behavior can increase the staff's satisfaction and productivity while increasing social capital in hospitals.

Keywords: Iran; Organizational citizenship behavior; hospital; social capital; staff.

MeSH terms

  • Adult
  • Attitude of Health Personnel
  • Correlation of Data
  • Female
  • Hospitals / standards
  • Hospitals / statistics & numerical data
  • Humans
  • Job Satisfaction*
  • Male
  • Middle Aged
  • Organizational Culture*
  • Social Behavior
  • Surveys and Questionnaires