Background: Return visits to the emergency department are viewed as a quality measure of patient management. Avoiding unnecessary admissions to the ward can potentially cause an increase in return visits, thus effecting quality assessment.
Methods: After implementing an educational process the relationship between admissions and return visits was assessed over time at a rapidly growing pediatric emergency department.
Results: There was a 264% increase in visits from 2004 to 2017. In the study period admission rates declined from 25 to 14%. This was achieved without a rise in return visits and with a stable percentage of admissions from return visits.
Conclusions: Interventions aimed at decreasing unnecessary admissions do not lead to increased return visits and return visit admissions.
Keywords: Admissions; Patient education; Pediatric emergency department; Return visits.