COVID-19 and China's Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda

Int J Hosp Manag. 2020 Sep;90:102636. doi: 10.1016/j.ijhm.2020.102636. Epub 2020 Aug 5.

Abstract

This exploratory study reviews the overall impacts of coronavirus disease 2019 (COVID-19) pandemic on China's hotel industry. A COVID-19 management framework is proposed to address the anti-pandemic phases, principles, and strategies. This study also suggests that COVID-19 will significantly and permanently affect four major aspects of China's hotel industry-multi-business and multi-channels, product design and investment preference, digital and intelligent transformation, and market reshuffle.

Keywords: COVID-19; China; crisis management; disaster management framework; disaster management strategy; hotel industry.