The COVID-19 pandemic and organisational commitment of senior hotel managers

Abstract

The COVID-19 pandemic will reduce the attractiveness of hospitality occupations. This particularly concerns senior management positions whose holders may substitute hospitality jobs with more secure and rewarding employment in other economic sectors. Organisational resilience of hospitality businesses, including their response to COVID-19, and corporate social responsibility (CSR) practices may, however, affect perceived job security of senior managers and, thus, influence their commitment to remain in their host organisations. This paper quantitatively tests the inter-linkages between the above variables on a sample of senior managers in hotels in Spain. It finds that the levels of organisational resilience and the extent of CSR practices reinforce perceived job security of managers which, in turn, determines their organisational commitment. Organisational response to COVID-19 affects perceived job security and enhances managers' organisational commitment. To retain senior management teams in light of future disastrous events, hotels should, therefore, strengthen their organisational resilience and invest in CSR.

Keywords: COVID-19; Corporate social responsibility (CSR); Hotels; Organisational commitment; Organisational resilience; Perceived job security; Spain.

Fig. 1

Research model.

Fig. 2

Organisational response to COVID-19-Current actions.

Fig. 3

Organisational response to COVID-19-Future actions.