IT-Assisted Process Management in Healthcare

Stud Health Technol Inform. 2020 Sep 25;274:206-216. doi: 10.3233/SHTI200678.


Clinical processes need to be well understood before a new health IT tool can be introduced. Observations, interviews, surveys, or documentation analysis are carried out to systematically collect information to better understand a clinical process. To aggregate and visualize the collected information about a clinical process, use case diagrams can build a basis. Formal process models such as process chain diagrams or BPMN diagrams are well suited to model the process in detail. The objective of this chapter is to discuss these methods for analyzing and modeling clinical processes, as this is an important precondition for systematic process management in health care.

Keywords: BPMN; Process management; documentation analysis; interviews; observations; process analysis; process chain; process modeling; surveys; use case.

MeSH terms

  • Delivery of Health Care*