Managing relationships in the Tourism Supply Chain to overcome epidemic outbreaks: The case of COVID-19 and the hospitality industry in Spain

doi:10.1016/j.ijhm.2020.102733

. 2021 Jan:92:102733.

doi: 10.1016/j.ijhm.2020.102733. Epub 2020 Oct 21.

Managing relationships in the Tourism Supply Chain to overcome epidemic outbreaks: The case of COVID-19 and the hospitality industry in Spain

Thais González-Torres¹, José-Luis Rodríguéz-Sánchez¹, Eva Pelechano-Barahona¹

Affiliations

Affiliation

¹ Department of Business Administration (ADO), Applied Economics II and Fundaments of Economic Analysis, Universidad Rey Juan Carlos, Paseo de los Artilleros s/n, Edificio Departamental, Office 008, 28032, Madrid, Spain.

PMID: 33106721
PMCID: PMC7577661
DOI: 10.1016/j.ijhm.2020.102733

Free PMC article

Managing relationships in the Tourism Supply Chain to overcome epidemic outbreaks: The case of COVID-19 and the hospitality industry in Spain

Thais González-Torres et al. Int J Hosp Manag. 2021 Jan.

Free PMC article

. 2021 Jan:92:102733.

doi: 10.1016/j.ijhm.2020.102733. Epub 2020 Oct 21.

Authors

Thais González-Torres¹, José-Luis Rodríguéz-Sánchez¹, Eva Pelechano-Barahona¹

Affiliation

¹ Department of Business Administration (ADO), Applied Economics II and Fundaments of Economic Analysis, Universidad Rey Juan Carlos, Paseo de los Artilleros s/n, Edificio Departamental, Office 008, 28032, Madrid, Spain.

PMID: 33106721
PMCID: PMC7577661
DOI: 10.1016/j.ijhm.2020.102733

Abstract

The rapid spatial diffusion of the COVID-19 epidemic outbreak has resulted in the total economic disruption of the Tourism Supply Chain (TSC) causing a significant reduction in revenue and creating liquidity issues for all operators. Firms in TSC are linked to each other in complex patterns, leading one risk to another. The purpose of this article is to understand the role of relationship management between hotel chains and their key TSC agents in order to overcome economic disruptions caused by epidemic outbreaks. Among the main contributions of this article are the identification of governments, tour operators, and competitors as the key relationships to be managed by hospitality firms. In addition, key areas for coordination with these actors are explored. Finally, the objectives of relationship management according to the partner are also addressed.

Keywords: COVID-19; Economic disruption; Hospitality industry; Hotel chains; Tourism supply Chain (TSC).

PubMed Disclaimer

Conflict of interest statement

The authors report no declarations of interest.

Cited by

Exploring the Public Health of Travel Behaviors in High-Speed Railway Environment during the COVID-19 Pandemic from the Perspective of Trip Chain: A Case Study of Beijing-Tianjin-Hebei Urban Agglomeration, China.
Yu S, Li B, Liu D. Yu S, et al. Int J Environ Res Public Health. 2023 Jan 12;20(2):1416. doi: 10.3390/ijerph20021416. Int J Environ Res Public Health. 2023. PMID: 36674172 Free PMC article.
Crisis management research (1985-2020) in the hospitality and tourism industry: A review and research agenda.
Wut TM, Xu JB, Wong SM. Wut TM, et al. Tour Manag. 2021 Aug;85:104307. doi: 10.1016/j.tourman.2021.104307. Epub 2021 Mar 3. Tour Manag. 2021. PMID: 36345489 Free PMC article. Review.
COVID-led consumption displacement: A longitudinal analysis of hotel booking patterns.
Deyá-Tortella B, Leoni V, Ramos V. Deyá-Tortella B, et al. Int J Hosp Manag. 2022 Oct;107:103343. doi: 10.1016/j.ijhm.2022.103343. Epub 2022 Sep 10. Int J Hosp Manag. 2022. PMID: 36105783 Free PMC article.
Food safety practice and associated factors in public food establishments of Ethiopia: A systematic review and meta-analysis.
Tamene A, Habte A, Woldeyohannes D, Afework A, Endale F, Gizachew A, Sulamo D, Tesfaye L, Tagesse M. Tamene A, et al. PLoS One. 2022 May 27;17(5):e0268918. doi: 10.1371/journal.pone.0268918. eCollection 2022. PLoS One. 2022. PMID: 35622837 Free PMC article.
Impact of the COVID-19 pandemic on travel behavior: A case study of domestic inbound travelers in Jeju, Korea.
Ren M, Park S, Xu Y, Huang X, Zou L, Wong MS, Koh SY. Ren M, et al. Tour Manag. 2022 Oct;92:104533. doi: 10.1016/j.tourman.2022.104533. Epub 2022 Apr 8. Tour Manag. 2022. PMID: 35431388 Free PMC article.

See all "Cited by" articles

References

1. Ahmad R., Ali N.A. The use of cognitive mapping technique in management research: theory and practice. Manag. Res. News. 2003;26(7):1–16.
1. Albert S., Wright P.M., Taylor J.E., Shi X., Lee S. CANAMEX Corridor; Montana: 2004. Final Report CANAMEX Smart Tourist Corridor.
1. Ann Peng T.J., Yen M.-H., Bourne M. How rival partners compete based on cooperation? Long Range Plann. 2018;51:351–383.
1. Ataguba J.E. COVID-19 pandemic, a war to be won: understanding its economic implications for Africa. Appl. Health Econ. Health Policy. 2020;18:325–328. - PMC - PubMed
1. Baloglu S., Mangaloglu M. Tourism destination images of Turkey, Egypt, Greece, and Italy as perceived by US-based tour operators and travel agents. Tour. Manag. 2001;22(1):1–9.

LinkOut - more resources

Full Text Sources
- Europe PubMed Central
- PubMed Central
Other Literature Sources
- scite Smart Citations

[1] Ahmad R., Ali N.A. The use of cognitive mapping technique in management research: theory and practice. Manag. Res. News. 2003;26(7):1–16.

[2] Ahmad R., Ali N.A. The use of cognitive mapping technique in management research: theory and practice. Manag. Res. News. 2003;26(7):1–16.

[3] Albert S., Wright P.M., Taylor J.E., Shi X., Lee S. CANAMEX Corridor; Montana: 2004. Final Report CANAMEX Smart Tourist Corridor.

[4] Albert S., Wright P.M., Taylor J.E., Shi X., Lee S. CANAMEX Corridor; Montana: 2004. Final Report CANAMEX Smart Tourist Corridor.

[5] Ann Peng T.J., Yen M.-H., Bourne M. How rival partners compete based on cooperation? Long Range Plann. 2018;51:351–383.

[6] Ann Peng T.J., Yen M.-H., Bourne M. How rival partners compete based on cooperation? Long Range Plann. 2018;51:351–383.

[7] Ataguba J.E. COVID-19 pandemic, a war to be won: understanding its economic implications for Africa. Appl. Health Econ. Health Policy. 2020;18:325–328. - PMC - PubMed

[8] Ataguba J.E. COVID-19 pandemic, a war to be won: understanding its economic implications for Africa. Appl. Health Econ. Health Policy. 2020;18:325–328. - PMC - PubMed

[9] Baloglu S., Mangaloglu M. Tourism destination images of Turkey, Egypt, Greece, and Italy as perceived by US-based tour operators and travel agents. Tour. Manag. 2001;22(1):1–9.

[10] Baloglu S., Mangaloglu M. Tourism destination images of Turkey, Egypt, Greece, and Italy as perceived by US-based tour operators and travel agents. Tour. Manag. 2001;22(1):1–9.

Save citation to file

Email citation

Add to Collections

Add to My Bibliography

Your saved search

Create a file for external citation management software

Your RSS Feed

Managing relationships in the Tourism Supply Chain to overcome epidemic outbreaks: The case of COVID-19 and the hospitality industry in Spain

Affiliation

Managing relationships in the Tourism Supply Chain to overcome epidemic outbreaks: The case of COVID-19 and the hospitality industry in Spain

Authors

Affiliation

Abstract

Conflict of interest statement

Similar articles

Cited by

References

LinkOut - more resources

Full Text Sources

Other Literature Sources