Implications of telehealth and digital care solutions during COVID-19 pandemic: a qualitative literature review

Inform Health Soc Care. 2021 Mar 2;46(1):68-83. doi: 10.1080/17538157.2020.1839467. Epub 2020 Nov 29.


The coronavirus disease 2019 (COVID-19) pandemic has brought changes to the way medical care is delivered to keep health workers safe while simultaneously managing available resources. The well-being of patients and healthcare workers is crucial and has become a topic of debate as the world faces adjusts to the COVID-19 pandemic. Therefore, there is need to consider innovative methods of delivering medical care. Telehealth and digital health care which is the provision of medical care via Information Communication Technology (ICT) with highspeed telecommunications systems, has increasingly becoming popular in providing medical care services can be adopted to reduce infections during quarantine and social distancing practices. Specifically, by means of document and literature review this paper discusses the role of telehealth and digital care solutions, types and application of telehealth, and current policies for COVID-19. More importantly, findings from the article present the human, infrastructure, and institutional determinants that influence the adoption of telehealth and digital care solutions during the pandemic. The findings discuss how telehealth and digital care technologies can benefit the society. This study provides implications to informs medical staffs on the potential of digital technologies to provide support during and after the pandemic.

Keywords: COVID-19; Coronavirus 2019; Digital health care; Information systems; Pandemic; Telehealth.

Publication types

  • Systematic Review

MeSH terms

  • COVID-19 / epidemiology*
  • Digital Technology / organization & administration*
  • Humans
  • Information Systems / organization & administration
  • Pandemics
  • SARS-CoV-2
  • Telemedicine / organization & administration*