Coronavirus has shifted routine care to a telehealth, virtual experience in most cases. As a parent, an appointment conducted by video presents worries about connection and engagement with providers while advocating for a child. While uncertainty arises about provider connection and understanding via telehealth, dynamics of the experience in a pediatric visit prove reassuring. With intentional communication skills and tactics to overcome potential barriers in telehealth patient engagement, the virtual visit can heighten the patient's experience of empathy, provider connection, and trust in the clinician or provider.
Keywords: connection; patient engagement; patient experience; shared decision-making; telehealth; trust; video; virtual visit.
© The Author(s) 2020.