Regular and temporary occupants' perceptions of satisfaction in tertiary education buildings

Ergonomics. 2021 Jul;64(7):926-942. doi: 10.1080/00140139.2021.1882706. Epub 2021 Feb 11.


There is little knowledge about occupants' satisfaction when diverse end users coexist in the same building. This paper presents the results of a survey administered to 1013 occupants in 43 academic buildings in Spain, with the aim to reveal the perception of the indoor environmental quality and workplace ergonomics of both lecturers and students. The results revealed that light adequacy, cleanliness and acoustics in classrooms are perceived differently by lecturers and students. Results also revealed no gender differences in satisfaction with all aspects of comfort in classrooms. However, in offices, air quality, thermal sensation in winter and adequacy of space were perceived differently by male and female. The findings will be of interest for tertiary building maintenance, design teams and ergonomists to enhance comfort in both groups of end users. Practitioner Summary: There are no reported studies on how groups of occupants (regular and temporary) perceive comfort in relevant aspects such as acoustics, lighting, space adequacy, cleanliness, and ergonomics. The survey results with 1013 occupants revealed that regular users tend to be less satisfied than temporary users in rooms where they cohabit. Abbreviations: POE: post-occupancy evaluation; HVAC: heating, ventilation and air conditioning; AQ: air quality; IEQ: indoor environmental quality; TS: thermal sensation.

Keywords: End user satisfaction; end user characteristics; indoor environment quality; tertiary education buildings; workplace ergonomics.

MeSH terms

  • Air Conditioning
  • Air Pollution, Indoor*
  • Female
  • Humans
  • Male
  • Perception
  • Personal Satisfaction*
  • Ventilation