Increasing Outpatient Clinic Healthcare Provider Engagement Through Nursing Leader Communication

J Community Health Nurs. 2021 Jan-Mar;38(1):38-47. doi: 10.1080/07370016.2021.1869418.

Abstract

Maintaining engaged nurses and other health care providers were challenging at a multi-specialty outpatient clinic where engagement scores were trending downward. This quality improvement (QI) was developed to improve engagement by implementing structured, evidence-based practice (EBP) interventions to increase nursing leader communication, visibility, and feedback. The Utrecht Work Engagement Scale (UWES-17) compared pre-and post-intervention effectiveness from week one to week eight. The interventions increased the pre-UWES-17 scores by 7.4%. The findings confirmed the effectiveness of the interventions for improving overall healthcare provider engagement.

MeSH terms

  • Adult
  • Aged
  • Alabama
  • Ambulatory Care Facilities
  • Communication*
  • Female
  • Humans
  • Male
  • Middle Aged
  • Nurses, Community Health*
  • Quality Improvement