Emotional intelligence: predictor of employees' wellbeing, quality of patient care, and psychological empowerment

BMC Psychol. 2021 Jun 4;9(1):93. doi: 10.1186/s40359-021-00593-8.


Background: The study explored the role of emotional intelligence (EI) on employees' perceived wellbeing and empowerment, as well as their performance, by measuring their quality of care.

Methods: The baseline data for the present project was collected from 78 staff of a Victorian aged care organization in Australia. Self-administered surveys were used to assess participants' emotional intelligence, general well-being, psychological empowerment, quality of care, and demographic characteristics. The model fit was assessed using structural equation modelling by AMOS (v 24) software.

Results: The evaluated model confirmed that emotional intelligence predicts the employees' psychological empowerment, wellbeing, and quality of care in a statistically significant way.

Conclusions: The current research indicates that employees with higher EI will more likely deliver a better quality of patient care. Present research extends the current knowledge of the psychological empowerment and wellbeing of employees with a particular focus on emotional intelligence as an antecedent in an under-investigated setting like aged care setting in Australia.

Keywords: Emotional intelligence; Psychological empowerment; Quality of patient care; Wellbeing.

MeSH terms

  • Aged
  • Australia
  • Emotional Intelligence*
  • Humans
  • Patient Care*
  • Surveys and Questionnaires