Sociodemographic determinants of telehealth utilisation in general practice during the COVID-19 pandemic in Australia

Intern Med J. 2023 Mar;53(3):422-425. doi: 10.1111/imj.16006. Epub 2023 Mar 6.


This analysis assessed the sociodemographic characteristics of telehealth utilisation during the coronavirus disease 2019 (COVID-19) pandemic from March 2020 to August 2021 in Australia. Drawing on 860 general practice providers among 3 161 868 patients, 24 527 274 consultations were recorded. Telehealth accounted for 37.6% of the consultations, with 2.4% through videoconferencing and 35.2% through phone consultations. Our multivariate regression analyses indicated low utilisation of videoconferencing compared with phone consultations among older adults, those living in rural communities and migrants from non-English speaking countries.

Keywords: COVID-19; general practice; primary care; telehealth; telemedicine.

MeSH terms

  • Aged
  • Australia / epidemiology
  • COVID-19* / epidemiology
  • General Practice*
  • Humans
  • Pandemics
  • Telemedicine*