Service delivery redesign is a process, not a model of care

Sanam Roder-DeWan; Supriya Madhavan; Savitha Subramanian; Kojo Nimako; Talib Lashari; Amith Nagaraj Bathula; Ramkumar Sathurappan; Sampath Kumar; Mickey Chopra

doi:10.1136/bmj-2022-071651

Service delivery redesign is a process, not a model of care

BMJ. 2023 Mar 13:380:e071651. doi: 10.1136/bmj-2022-071651.

Authors

Sanam Roder-DeWan^{1

2}, Supriya Madhavan³, Savitha Subramanian⁴, Kojo Nimako⁵, Talib Lashari⁶, Amith Nagaraj Bathula⁷, Ramkumar Sathurappan⁸, Sampath Kumar⁸, Mickey Chopra³

Affiliations

¹ World Bank, Washington, DC, USA sroderdewan@worldbank.org.
² Dartmouth Medical School, Hanover, NH, USA.
³ World Bank, Washington, DC, USA.
⁴ Bill and Melinda Gates Foundation, Seattle, Washington, USA.
⁵ World Bank Group, Ghana Country Office, Accra, Ghana.
⁶ Islamic Republic of Pakistan, Karachi, Sindh, Pakistan.
⁷ World Bank Group, India Country Office, Delhi, India.
⁸ Government of Meghalaya, Shillong, Meghalaya, India.

Abstract

Sanam Roder-DeWan and colleagues call for wider application of the principles of service delivery redesign to provide accessible, high quality services across healthcare

MeSH terms

Delivery of Health Care* / methods
Humans
Organizational Innovation*