Development of a carpark cardiac implantable electronic device clinic to improve time efficiency and patient satisfaction in the context of restrictions imposed by the COVID-19 pandemic

J Cardiovasc Electrophysiol. 2023 Jun;34(6):1345-1347. doi: 10.1111/jce.15922. Epub 2023 May 5.


Introduction: We evaluated time efficiency and patient satisfaction of a "car park clinic" (CPC) compared to traditional face-to-face (F2F) during the COVID-19 pandemic.

Methods: Consecutive patients attending CPC between September 2020 and November 2021 were surveyed. CPC time was recorded by staff. F2F time was reported by patients and administrative data.

Results: A total of 591 patients attended the CPC. A total of 176 responses were collected for F2F clinic. Regarding satisfaction, 90% of CPC patients responded "happy" or "very happy." 96% reported feeling "safe" or "very safe." Patients spent significantly less time in CPC compared to F2F (17 ± 8 vs. 50 ± 24 min, p < .001).

Conclusion: CPC had excellent patient satisfaction and superior time efficiency compared to F2F.

Keywords: COVID19; cardiac device; carpark clinic; implantable cardiac defibrillators; pacemakers; patient experience.

MeSH terms

  • COVID-19*
  • Defibrillators, Implantable*
  • Humans
  • Pandemics
  • Patient Satisfaction
  • Surveys and Questionnaires