Telepractice implementation experiences during the COVID-19 pandemic, a qualitative exploration of Australian disability allied health providers: A diamond in the rough

Cloe Benz; Jaya Dantas; Mai Welsh; Richard Norman; Delia Hendrie; Suzanne Robinson

doi:10.1177/20552076231211283

Telepractice implementation experiences during the COVID-19 pandemic, a qualitative exploration of Australian disability allied health providers: A diamond in the rough

Digit Health. 2023 Nov 5:9:20552076231211283. doi: 10.1177/20552076231211283. eCollection 2023 Jan-Dec.

Authors

Cloe Benz¹, Jaya Dantas¹, Mai Welsh², Richard Norman¹, Delia Hendrie¹, Suzanne Robinson^{1

3}

Affiliations

¹ School of Population Health, Curtin University, Bentley, Australia.
² Clinical Department, Rocky Bay, Mosman Park, Australia.
³ Deakin Health Economics, Institute for Health Transformation, Deakin University, Melbourne, Australia.

Abstract

Telepractice has existed for decades, but as a result of the COVID-19 pandemic, it gained value and increased desirability across the disability service and health sectors, as a mitigation strategy for the viral transmission risk. The increased desirability of telepractice encouraged organisations to invest and correspondingly enhance access to services delivered remotely via digital technology including allied health therapy interventions. The investment and uptake of telepractice provided greater learning opportunities and ability to investigate telepractice implementation in specific contexts such as disability services, enabling service providers the ability to tailor to specific population needs.

Methods: This study investigated the experience of telepractice implementation during the COVID-19 pandemic from 13 allied health clinicians and managers of disability organisations across Australia between November 2021 and February 2022. A contextualist and critical realist theory was applied through the study, with reflective thematic analysis used as the data analysis method and findings described using a metaphor method centring on diamond formation. The method selection aimed to produce findings grounded in qualitative methodology and methods while remaining accessible to the disability community.

Results: An exploration and analysis of the data by the authors identified six themes addressing the experiences of participants and used the metaphor of diamond formation to describe changes in allied health clinicians and disability organisations during the COVID-19 influenced telepractice implementation.

Conclusion: The allied health clinicians and managers who participated in this study demonstrated an overall sense of hope that telepractice would be a viable and sustainable delivery pathway for services in the future. This article endorses the integration of a planned telepractice delivery pathway that capitalises on the momentum created by the COVID-19 pandemic in a purposeful and accessible way that looks to enhance rather than replace current practices.

Keywords: Australia; COVID-19; Telemedicine; allied health; disability; disabled persons; implementation; telehealth; telepractice.