The MeSH heading "Call Center" is due for an update: why we recommend the more precise heading "Emergency Medical Communication Center"

Scand J Trauma Resusc Emerg Med. 2023 Dec 4;31(1):91. doi: 10.1186/s13049-023-01155-0.


Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term "Call centers" does not reflect the critical purpose of handling emergency calls. We recommend "emergency medical communication center(s)", as this provides clarity and precision regarding the primary function and purpose of the center.

Keywords: Cardiopulmonary resuscitation; Emergency medical services; Out of hospital Cardiac Arrest; Paramedicine.

Publication types

  • Letter

MeSH terms

  • Call Centers*
  • Cardiopulmonary Resuscitation*
  • Communication
  • Emergency Medical Service Communication Systems
  • Emergency Medical Services*
  • Humans
  • Medical Subject Headings
  • Out-of-Hospital Cardiac Arrest*