The effectiveness of communication skills training on professional performance and quality of work life of pre-hospital emergency medical staff: An experimental study in Iran

Int Emerg Nurs. 2024 Jun:74:101426. doi: 10.1016/j.ienj.2024.101426. Epub 2024 Mar 13.

Abstract

Aim: Communication skills are one of the components that influence the performance of pre-hospital emergency staff who provide services to patients. This study aimed to determine the effectiveness of communication skills training on the professional performance and quality of work life of pre-hospital emergency staff.

Methods: This experimental study with pretest-posttest design was conducted on 150 pre-hospital emergency staff in Iran from March 2022 to May 2023. The participants were randomly assigned into two control (n = 75) and experimental (n = 75) groups. The intervention included 4 sessions (3 h each) of communication skills training, weekly. The data gathering scales were Stamm's quality of work life questionnaire and Patterson's job performance questionnaire, which were used at start point, 4 and 8 weeks after that.

Results: The mean score professional performance in experimental group increased significantly to 42.4 ± 0.70 in the second stage and to 44.5 ± 0.55 in the third stage (P < 0.05). The mean score of the quality of work life was also 96.9 ± 0.9 and 99.8 ± 0.9 in the 4th and 8th weeks after the intervention, which was significantly more than control group (P < 0.05).

Conclusions: The results showed the communication skills training improves professional performance and increases the quality of work life of pre-hospital emergency staff.

Keywords: Communication skills; Pre-hospital emergency technicians; Professional performance; Quality of work life.

Publication types

  • Randomized Controlled Trial

MeSH terms

  • Adult
  • Communication*
  • Emergency Medical Services / standards
  • Female
  • Humans
  • Iran
  • Male
  • Middle Aged
  • Quality of Life / psychology
  • Surveys and Questionnaires
  • Work Performance* / standards