Cognitive bias in the patient encounter: Part II. Debiasing using an adaptive toolbox

Abstract

Cognitive bias may lead to medical error and awareness of cognitive pitfalls is a potential first step to addressing the negative consequences of cognitive bias (see Part 1). For decision-making processes that occur under uncertainty, which encompass most physician decisions, a so-called "adaptive toolbox" is beneficial for good decisions. The adaptive toolbox is inclusive of broad strategies like cultural humility, emotional intelligence, and self-care that help combat implicit bias, negative consequences of affective bias, and optimize cognition. Additionally, the adaptive toolbox includes situational-specific tools such as heuristics, narratives, cognitive forcing functions, and fast and frugal trees. Such tools may mitigate against errors due to cultural, affective, and cognitive bias. Part 2 of this two-part series covers metacognition and cognitive bias in relation to broad and specific strategies aimed at better decision-making.

Keywords: cognitive bias; cognitive forcing function; cultural competence; cultural humility; deliberate practice; emotional intelligence; error; feedback debiasing; heuristic; illness script; metacognition; patient safety.