National trends in billing patient portal messages as e-visit services in traditional Medicare

doi:10.1093/haschl/qxae040

. 2024 Apr 3;2(4):qxae040.

doi: 10.1093/haschl/qxae040. eCollection 2024 Apr.

National trends in billing patient portal messages as e-visit services in traditional Medicare

Terrence Liu¹, Ziwei Zhu², A Jay Holmgren³, Chad Ellimoottil²

Affiliations

¹ Department of Internal Medicine, Institute for Healthcare Policy and Innovation, University of Michigan, Ann Arbor, MI 48109-2800, United States.
² Department of Urology, Institute for Healthcare Policy and Innovation, University of Michigan, Ann Arbor, MI 48109-2800, United States.
³ Center for Clinical Informatics and Improvement Research, Division of Clinical Informatics and Digital Transformation, University of California, San Francisco, San Francisco, CA 94117, United States.

PMID: 38756169
PMCID: PMC11034524
DOI: 10.1093/haschl/qxae040

National trends in billing patient portal messages as e-visit services in traditional Medicare

Terrence Liu et al. Health Aff Sch. 2024.

. 2024 Apr 3;2(4):qxae040.

doi: 10.1093/haschl/qxae040. eCollection 2024 Apr.

Authors

Terrence Liu¹, Ziwei Zhu², A Jay Holmgren³, Chad Ellimoottil²

Affiliations

¹ Department of Internal Medicine, Institute for Healthcare Policy and Innovation, University of Michigan, Ann Arbor, MI 48109-2800, United States.
² Department of Urology, Institute for Healthcare Policy and Innovation, University of Michigan, Ann Arbor, MI 48109-2800, United States.
³ Center for Clinical Informatics and Improvement Research, Division of Clinical Informatics and Digital Transformation, University of California, San Francisco, San Francisco, CA 94117, United States.

PMID: 38756169
PMCID: PMC11034524
DOI: 10.1093/haschl/qxae040

No abstract available

Keywords: Medicare; billing; e-visits; patient portal messages; secure messages.

PubMed Disclaimer

Conflict of interest statement

Conflicts of interest Please see ICMJE form(s) for author conflicts of interest. These have been provided as supplementary materials. No other disclosures were reported.

Figures

**Figure 1.**
(A) Monthly volume of billed e-visits per 100 000 Medicare beneficiaries, by clinician type, 2020–2022. Other category includes clinicians in surgical, hospital-based, behavioral health, and OB-GYN specialties. (B) Proportion of monthly billed e-visits per 100 000 Medicare beneficiaries, by clinician time for medical decision making, 2020–2022.

See this image and copyright information in PMC

References

1. Stillman M. Death by patient portal. JAMA. 2023;330(3):223–224. 10.1001/jama.2023.11629 - DOI - PubMed
1. Meyer H. As more patients email doctors, health systems start charging fees. KFF Health News. Published September 14, 2023. Accessed October 20, 2023. https://kffhealthnews.org/news/article/email-doctor-visits-new-fees-copays/
1. Holmgren AJ, Byron ME, Grouse CK, Adler-Milstein J. Association between billing patient portal messages as e-visits and patient messaging volume. JAMA. 2023;329(4):339–342. 10.1001/jama.2022.24710 - DOI - PMC - PubMed
1. Patel M, Haddad H, Miller R, et al. . An evaluation of eVisits at an academic medical center. J Ambul Care Manage. 2021;44(2):166–169. 10.1097/JAC.0000000000000369 - DOI - PubMed
1. Holmgren AJ, Oakes AH, Miller A, Adler-Milstein J, Mehrotra A. National trends in billing secure messages as E-visits. JAMA. 2024;331(6):526–529. 10.1001/jama.2023.26584 - DOI - PMC - PubMed

LinkOut - more resources

Full Text Sources
- Europe PubMed Central
- PubMed Central

[1] Stillman M. Death by patient portal. JAMA. 2023;330(3):223–224. 10.1001/jama.2023.11629 - DOI - PubMed

[2] Stillman M. Death by patient portal. JAMA. 2023;330(3):223–224. 10.1001/jama.2023.11629 - DOI - PubMed

[3] Meyer H. As more patients email doctors, health systems start charging fees. KFF Health News. Published September 14, 2023. Accessed October 20, 2023. https://kffhealthnews.org/news/article/email-doctor-visits-new-fees-copays/

[4] Meyer H. As more patients email doctors, health systems start charging fees. KFF Health News. Published September 14, 2023. Accessed October 20, 2023. https://kffhealthnews.org/news/article/email-doctor-visits-new-fees-copays/

[5] Holmgren AJ, Byron ME, Grouse CK, Adler-Milstein J. Association between billing patient portal messages as e-visits and patient messaging volume. JAMA. 2023;329(4):339–342. 10.1001/jama.2022.24710 - DOI - PMC - PubMed

[6] Holmgren AJ, Byron ME, Grouse CK, Adler-Milstein J. Association between billing patient portal messages as e-visits and patient messaging volume. JAMA. 2023;329(4):339–342. 10.1001/jama.2022.24710 - DOI - PMC - PubMed

[7] Patel M, Haddad H, Miller R, et al. . An evaluation of eVisits at an academic medical center. J Ambul Care Manage. 2021;44(2):166–169. 10.1097/JAC.0000000000000369 - DOI - PubMed

[8] Patel M, Haddad H, Miller R, et al. . An evaluation of eVisits at an academic medical center. J Ambul Care Manage. 2021;44(2):166–169. 10.1097/JAC.0000000000000369 - DOI - PubMed

[9] Holmgren AJ, Oakes AH, Miller A, Adler-Milstein J, Mehrotra A. National trends in billing secure messages as E-visits. JAMA. 2024;331(6):526–529. 10.1001/jama.2023.26584 - DOI - PMC - PubMed

[10] Holmgren AJ, Oakes AH, Miller A, Adler-Milstein J, Mehrotra A. National trends in billing secure messages as E-visits. JAMA. 2024;331(6):526–529. 10.1001/jama.2023.26584 - DOI - PMC - PubMed

Save citation to file

Email citation

Add to Collections

Add to My Bibliography

Your saved search

Create a file for external citation management software

Your RSS Feed

National trends in billing patient portal messages as e-visit services in traditional Medicare

Affiliations

National trends in billing patient portal messages as e-visit services in traditional Medicare

Authors

Affiliations

Conflict of interest statement

Figures

Similar articles

References

LinkOut - more resources

Full Text Sources