Background: Relational continuity of care (RCC), which is characterised by an ongoing therapeutic relationship between patients and their primary care providers, is critical for ensuring high-quality care in general practice. Despite its importance, challenges, such as staffing shortages, policy shifts, and evolving patient needs, often impede its consistent delivery. With the new GP contract in England highlighting the need for primary care providers to monitor and deliver relational continuity, it is more crucial than ever to understand how best to achieve it.
Aim: To explore how, why, and under what conditions interventions to improve relational continuity are successfully implemented in general practice.
Design & setting: The realist review will be supported by an expert stakeholder panel and a patient advisory group to consider the diverse and dynamic settings of general practice, and generate contexts, mechanisms, and outcomes configurations exploring how interventions to enhance RCC in general practice work.
Method: Through the synthesis of diverse international evidence sources, including qualitative, quantitative, and mixed-methods studies, as well as grey literature, the review will develop an understanding of the mechanisms that produce relational continuity, the contexts in which these mechanisms operate, and the outcomes they produce for the health system, practices, practitioners, and patients.
Conclusion: The findings will provide data to inform future research and refine strategies and policies that support the effective delivery of relational continuity, which in turn may lead to improved patient outcomes and enhanced care experiences.
Keywords: continuity of patient care; general practice; physician–patient relationship; primary care delivery; primary health care; quality of care; realist approach; therapeutic relationships.
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