Using patient-simulators to teach telephone communication skills to health professionals

J Med Educ. 1983 Nov;58(11):894-8. doi: 10.1097/00001888-198311000-00008.


Using patient-simulators is an effective and inexpensive approach for teaching telephone communication skills to health professionals. An audiotaped simulation program has been carried out with the residents of the Family Practice Center at the University of North Carolina at Chapel Hill and has been implemented in several other areas, including pediatrics, psychiatry, nursing, and a third-year elective clerkship in family medicine.

Publication types

  • Research Support, Non-U.S. Gov't
  • Research Support, U.S. Gov't, Non-P.H.S.

MeSH terms

  • Clinical Competence*
  • Communication*
  • Curriculum
  • Education, Medical
  • Education, Nursing
  • Humans
  • North Carolina
  • Patients*
  • Tape Recording
  • Teaching / methods*
  • Telephone*