Systems approach to resolving conduct issues among staff members

AORN J. 1995 Jan;61(1):197-202, 205-9. doi: 10.1016/s0001-2092(06)63859-3.


This article describes the outcomes of a foundation grant directed toward strengthening hospital nursing groups to improve patient care. The OR director and the grant-sponsored group facilitator at MeritCare Hospital, Fargo, ND, describe a systems approach to resolving pervasive conduct issues (eg, verbal abuse) in the surgical suite, thereby cultivating a positive work environment for perioperative staff members.

Publication types

  • Comparative Study
  • Research Support, U.S. Gov't, Non-P.H.S.

MeSH terms

  • Humans
  • Interprofessional Relations*
  • Medical Staff, Hospital / psychology
  • Models, Organizational
  • North Dakota
  • Nursing Staff, Hospital / psychology*
  • Operating Room Nursing / organization & administration*
  • Operating Rooms / organization & administration*
  • Organizational Culture
  • Organizational Innovation
  • Verbal Behavior*