An audit of the factors involved in new patient non-attendance in a dermatology out-patient department

Clin Exp Dermatol. 1994 Sep;19(5):399-400. doi: 10.1111/j.1365-2230.1994.tb02691.x.


Non-attendance at out-patient clinics, although common, has received relatively little attention. A prospective study was undertaken to assess the extent of the problem of non-attendances of newly referred dermatological patients in a single dermatological out-patient clinic over a 12-month period. The overall non-attendance rate was found to be 19%. There were no apparent significant differences between the groups of attending and non-attending patients when compared statistically. A survey of those patients who failed to attend suggested that inadequate communication between the hospital and patients (17%) and patients forgetting their appointment date (23%) may be factors that are amenable to administrative changes.

MeSH terms

  • Adolescent
  • Adult
  • Aged
  • Appointments and Schedules
  • Child
  • Child, Preschool
  • Dermatology / organization & administration*
  • England
  • Female
  • Hospitals, District
  • Hospitals, General
  • Humans
  • Male
  • Middle Aged
  • Outpatient Clinics, Hospital / organization & administration*
  • Outpatient Clinics, Hospital / statistics & numerical data
  • Prospective Studies
  • Treatment Refusal / psychology*
  • Treatment Refusal / statistics & numerical data
  • Utilization Review / statistics & numerical data*