Implementing TQM in the health care sector

J Motwani; V E Sower; L W Brashier

Implementing TQM in the health care sector

Health Care Manage Rev. 1996 Winter;21(1):73-82.

Authors

J Motwani¹, V E Sower, L W Brashier

Affiliation

¹ Department of Management, F.E. Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA.

PMID: 8647694

Abstract

This article examines the issue of implementing TQM/CQI programs in the health care industry by grouping the prescriptive literature into four research streams. Based on the literature, a strategic programming model for implementing TQM/CQI in the health care industry is suggested. Finally, issues relating to TQM in the health care sector, which need to be addressed within each research stream in the future, are provided.

Publication types

Review

MeSH terms

Health Facility Administration*
Managed Care Programs / organization & administration*
Models, Organizational
Organizational Innovation*
Total Quality Management / methods*
United States