Work stress, job satisfaction and emotional well-being among Canadian dental assistants

Community Dent Oral Epidemiol. 1996 Apr;24(2):133-7. doi: 10.1111/j.1600-0528.1996.tb00830.x.

Abstract

Although dentistry is considered to be a stressful occupation, few data exist on work stress among dental assistants. In a previous paper, the extent and nature of work stress among this group was described and linked to a behavioural outcome; namely, intentions to change jobs or seek work outside of dentistry. In this paper the psychological outcomes of work stress, in the form of job satisfaction and emotional well-being, are examined. Using data collected by a mail survey, it was revealed that the main sources of dissatisfaction for dental assistants were low incomes, lack of opportunity to develop professionally and lack of recognition. Almost one-in-five had scores on a standard measure of emotional distress, which indicated a cause for concern. Work stress proved to be a significant predictor of job satisfaction, and work stress and job satisfaction emerged as significant predictors of emotional well-being. Social support while at work showed direct and interactive effects on job satisfaction but not emotional well-being. Role ambiguity, under-utilization of skills and low self-esteem emerged as important issues. These results are of interest theoretically and have important implications for the way dental practice and dentistry are organized.

MeSH terms

  • Adult
  • Canada
  • Dental Assistants / psychology*
  • Depression / etiology
  • Factor Analysis, Statistical
  • Female
  • Humans
  • Income
  • Job Satisfaction*
  • Linear Models
  • Occupational Diseases / psychology
  • Quality of Life
  • Reproducibility of Results
  • Self Concept
  • Stress, Psychological / psychology
  • Surveys and Questionnaires