Telephone T.A.L.K.: a teaching/assessment tool for medical training

J Biocommun. 1996;23(1):22-6.


An instrument for teaching and assessing interpersonal communication skills of physicians on the telephone was developed. A conceptual framework based on the acronym T.A.L.K. [Trust, Assert, Listen and K.I.S.S. (Know, Inquire, Solve, and Stroke)] was used for organizing 22 specific behaviors. Faculty gave feedback to residents using T.A.L.K. guidelines while listening to taped telephone calls of the residents with patients. A five-point scale enables the instrument to be used for skill assessment and program evaluation.

Publication types

  • Research Support, U.S. Gov't, P.H.S.

MeSH terms

  • Clinical Competence
  • Communication*
  • Education, Medical*
  • Faculty, Medical
  • Feedback
  • Guidelines as Topic
  • Humans
  • Internship and Residency
  • Physician-Patient Relations*
  • Teaching / methods*
  • Telephone*