[Assessment of a patient satisfaction scale in rehabilitation]

Minerva Med. 1997 Jun;88(6):237-44.
[Article in Italian]


Background: A new scale is presented, measuring patients' satisfaction with respect to the quality of care during stay in a rehabilitation unit. The questionnaire is self-administered and anonymous, and it includes 15 items, scored 1 to 4. The cumulative score may thus range 15-60; the higher the score, the higher the patient's satisfaction.

Materials and methods: The instrument was proposed to 175 disabled patients, admitted to a free-standing Centre for rehabilitation following neurological or orthopedic impairments.

Results: One hundred and forty questionnaires were completed. Of these, 131 could be analyzed. The mean score was > 3 in every item. Factor analysis disclosed that the questionnaire comprises 5 factors, which may be defined as "medical care", "physiotherapy", "nursing care", "food" and "physical environment and facilities". A satisfactory internal consistency of the items was found (item-remainder correlations > 0.5, Cronbach alpha > 0.9). This suggests that the scale is sufficiently unidimensional to permit cumulative summing of the item scores.

Conclusions: The results suggest the content and construct validity of the scale. The questionnaire thus merits further psychometric investigation.

Publication types

  • Clinical Trial
  • English Abstract

MeSH terms

  • Adult
  • Female
  • Humans
  • Male
  • Middle Aged
  • Patient Satisfaction*
  • Rehabilitation / psychology*
  • Surveys and Questionnaires*