The introduction of a daily telephone advice service: how is it used and is it worth the effort?

Scott Med J. 1998 Apr;43(2):57-8. doi: 10.1177/003693309804300210.

Abstract

Improving access to medical advice by telephone may reduce unnecessary consultations, limit interruptions through the day and provide a more flexible service to meet patient needs. We advertised and introduced a daily advice line for patients and found that it was used appropriately and to mutual benefit.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Family Practice / methods
  • Humans
  • Patient Education as Topic / methods*
  • Patient Satisfaction
  • Physician-Patient Relations
  • Scotland
  • Telecommunications
  • Telemedicine / methods*
  • Telemedicine / statistics & numerical data
  • Telephone*
  • Time Factors
  • United Kingdom