Factors that influence patient satisfaction in the emergency department

J Nurs Care Qual. 1998 Dec;13(2):31-7. doi: 10.1097/00001786-199812000-00005.


This descriptive correlation study examined the satisfaction levels of urgent and nonurgent patients in relation to nursing care, the emergency department (ED) environment, ancillary services, and information received. The sample consisted of 28 subjects, with the majority of patients being very satisfied with nursing care. The primary area of concern was information about the length of waiting time. The satisfaction levels of ED patients with the care they receive has become increasingly important in today's health care environment. ED nurses play an important role in ensuring that patients are satisfied and receive quality care.

MeSH terms

  • Adult
  • Aged
  • Emergency Service, Hospital / standards*
  • Female
  • Health Facility Environment / standards
  • Health Services Research
  • Hospital Bed Capacity, 300 to 499
  • Hospitals, County / standards
  • Humans
  • Male
  • Middle Aged
  • Nursing Care / standards
  • Patient Education as Topic / standards
  • Patient Satisfaction*
  • Quality Indicators, Health Care
  • Surveys and Questionnaires
  • Time Factors
  • United States
  • Waiting Lists