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Regulating healthcare complaints: a literature review.
Beaupert F, Carney T, Chiarella M, Satchell C, Walton M, Bennett B, Kelly P. Beaupert F, et al. Int J Health Care Qual Assur. 2014;27(6):505-18. doi: 10.1108/IJHCQA-05-2013-0053. Int J Health Care Qual Assur. 2014. PMID: 25115053 Review.