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Service excellence in health care.
Mayer T, Cates RJ. Mayer T, et al. Among authors: cates rj. JAMA. 1999 Oct 6;282(13):1281-3. doi: 10.1001/jama.282.13.1281. JAMA. 1999. PMID: 10517432 No abstract available.
Fee-for-service nursing: an idea ready to be tested.
Mayer T, Cates R, Flinn R. Mayer T, et al. ED Manag. 1998 Dec;10(12):142-4. ED Manag. 1998. PMID: 10338730 No abstract available.
Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill.
Mayer TA, Cates RJ, Mastorovich MJ, Royalty DL. Mayer TA, et al. Among authors: cates rj. J Healthc Manag. 1998 Sep-Oct;43(5):427-40; discussion 441-2. J Healthc Manag. 1998. PMID: 10182931
A patient dissatisfied with her care.
Mayer TA, Cates RJ. Mayer TA, et al. Among authors: cates rj. JAMA. 2001 Sep 19;286(11):1313; author reply 1314-5. JAMA. 2001. PMID: 11560529 No abstract available.
Are they patients or customers?
Mayer TA, Cates RJ. Mayer TA, et al. Among authors: cates rj. Mich Health Hosp. 1998 Sep-Oct;34(5):37. Mich Health Hosp. 1998. PMID: 10185216
Inhalational anthrax due to bioterrorism: would current Centers for Disease Control and Prevention guidelines have identified the 11 patients with inhalational anthrax from October through November 2001?
Mayer TA, Morrison A, Bersoff-Matcha S, Druckenbrod G, Murphy C, Howell J, Hanfling D, Cates R, Pauze D, Earls J. Mayer TA, et al. Clin Infect Dis. 2003 May 15;36(10):1275-83. doi: 10.1086/374843. Epub 2003 May 9. Clin Infect Dis. 2003. PMID: 12746773
Screening for inhalational anthrax due to bioterrorism: evaluating proposed screening protocols.
Howell JM, Mayer TA, Hanfling D, Morrison A, Druckenbrod G, Murphy C, Cates R, Pauze D. Howell JM, et al. Clin Infect Dis. 2004 Dec 15;39(12):1842-7. doi: 10.1086/426080. Epub 2004 Nov 18. Clin Infect Dis. 2004. PMID: 15578409
Thyroglobulin degradation: Particulate intermediates produced in viv.
Peake RL, Cates RJ, Deiss WP Jr. Peake RL, et al. Among authors: cates rj. Endocrinology. 1970 Sep;87(3):494-505. doi: 10.1210/endo-87-3-494. Endocrinology. 1970. PMID: 5424573 No abstract available.