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Soliciting patient complaints to improve performance.
Garbutt J, Bose D, McCawley BA, Burroughs T, Medoff G. Garbutt J, et al. Jt Comm J Qual Saf. 2003 Mar;29(3):103-12. doi: 10.1016/s1549-3741(03)29013-4. Jt Comm J Qual Saf. 2003. PMID: 12635426
Patient concerns about medical errors in emergency departments.
Burroughs TE, Waterman AD, Gallagher TH, Waterman B, Adams D, Jeffe DB, Dunagan WC, Garbutt J, Cohen MM, Cira J, Inguanzo J, Fraser VJ. Burroughs TE, et al. Acad Emerg Med. 2005 Jan;12(1):57-64. doi: 10.1197/j.aem.2004.08.052. Acad Emerg Med. 2005. PMID: 15635139
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