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Factors hampering the use of patient complaints to improve quality: an exploratory study.
Hsieh SY. Hsieh SY. Int J Nurs Pract. 2009 Dec;15(6):534-42. doi: 10.1111/j.1440-172X.2009.01783.x. Int J Nurs Pract. 2009. PMID: 19958408
An exploratory study of complaints handling and nature.
Hsieh SY. Hsieh SY. Int J Nurs Pract. 2012 Oct;18(5):471-80. doi: 10.1111/j.1440-172X.2012.02057.x. Int J Nurs Pract. 2012. PMID: 23009376
Using complaints to enhance quality improvement: developing an analytical tool.
Hsieh SY. Hsieh SY. Int J Health Care Qual Assur. 2012;25(5):453-61. doi: 10.1108/09526861211235946. Int J Health Care Qual Assur. 2012. PMID: 22946244 Review.
A system for using patient complaints as a trigger to improve quality.
Hsieh SY. Hsieh SY. Qual Manag Health Care. 2011 Oct-Dec;20(4):343-55. doi: 10.1097/QMH.0b013e318222e73b. Qual Manag Health Care. 2011. PMID: 21971031
Healthcare complaints handling systems: a comparison between Britain, Australia and Taiwan.
Hsieh SY. Hsieh SY. Health Serv Manage Res. 2011 May;24(2):91-5. doi: 10.1258/hsmr.2011.011003. Health Serv Manage Res. 2011. PMID: 21471579
Factors influencing the pathways in response to complaints.
Hsieh SY. Hsieh SY. Int J Health Care Qual Assur. 2010;23(3):301-11. doi: 10.1108/09526861011029361. Int J Health Care Qual Assur. 2010. PMID: 20535902
The organisational response to patient complaints: a case study in Taiwan.
Hsieh SY, Thomas D, Rotem A. Hsieh SY, et al. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2005;18(4-5):308-20. doi: 10.1108/09526860510602578. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2005. PMID: 16167645
The use of patient complaints to drive quality improvement: an exploratory study in Taiwan.
Hsieh SY. Hsieh SY. Health Serv Manage Res. 2010 Feb;23(1):5-11. doi: 10.1258/hsmr.2009.009011. Health Serv Manage Res. 2010. PMID: 20150604
CLIC1 recruits PIP5K1A/C to induce cell-matrix adhesions for tumor metastasis.
Peng JM, Lin SH, Yu MC, Hsieh SY. Peng JM, et al. Among authors: hsieh sy. J Clin Invest. 2020 Oct 20:133525. doi: 10.1172/JCI133525. Online ahead of print. J Clin Invest. 2020. PMID: 33079727
A new perspective of the risk of caustic substance ingestion: the outcomes of 468 patients in one North Taiwan medical center within 20 years.
Chen YJ, Seak CJ, Kang SC, Chen TH, Chen CC, Ng CJ, Lee CW, Su MY, Huang HC, Chen PC, Ooyang CH, Hsieh SY, Cheng HT. Chen YJ, et al. Among authors: hsieh sy. Clin Toxicol (Phila). 2020 Oct 20:1-9. doi: 10.1080/15563650.2020.1822998. Online ahead of print. Clin Toxicol (Phila). 2020. PMID: 33078983
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