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Service excellence in health care.
Mayer T, Cates RJ. Mayer T, et al. JAMA. 1999 Oct 6;282(13):1281-3. doi: 10.1001/jama.282.13.1281. JAMA. 1999. PMID: 10517432 No abstract available.
Drive service excellence to the next level. Moving patient satisfaction scores from the 4s to the 5s is key.
Mayer T. Mayer T. Healthc Exec. 2010 Nov-Dec;25(6):54, 56. Healthc Exec. 2010. PMID: 21229906 No abstract available.
ED customer satisfaction survival skills: one hospital's experience.
Mayer TA, Zimmermann PG. Mayer TA, et al. J Emerg Nurs. 1999 Jun;25(3):187-91. doi: 10.1016/s0099-1767(99)70203-5. J Emerg Nurs. 1999. PMID: 10346840 No abstract available.
Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill.
Mayer TA, Cates RJ, Mastorovich MJ, Royalty DL. Mayer TA, et al. J Healthc Manag. 1998 Sep-Oct;43(5):427-40; discussion 441-2. J Healthc Manag. 1998. PMID: 10182931
Clinical presentation of inhalational anthrax following bioterrorism exposure: report of 2 surviving patients.
Mayer TA, Bersoff-Matcha S, Murphy C, Earls J, Harper S, Pauze D, Nguyen M, Rosenthal J, Cerva D Jr, Druckenbrod G, Hanfling D, Fatteh N, Napoli A, Nayyar A, Berman EL. Mayer TA, et al. JAMA. 2001 Nov 28;286(20):2549-53. doi: 10.1001/jama.286.20.2549. JAMA. 2001. PMID: 11722268
Fee-for-service nursing: an idea ready to be tested.
Mayer T, Cates R, Flinn R. Mayer T, et al. ED Manag. 1998 Dec;10(12):142-4. ED Manag. 1998. PMID: 10338730 No abstract available.
A patient dissatisfied with her care.
Mayer TA, Cates RJ. Mayer TA, et al. JAMA. 2001 Sep 19;286(11):1313; author reply 1314-5. JAMA. 2001. PMID: 11560529 No abstract available.
A randomized clinical trial of high-dosage coenzyme Q10 in early Parkinson disease: no evidence of benefit.
Parkinson Study Group QE3 Investigators, Beal MF, Oakes D, Shoulson I, Henchcliffe C, Galpern WR, Haas R, Juncos JL, Nutt JG, Voss TS, Ravina B, Shults CM, Helles K, Snively V, Lew MF, Griebner B, Watts A, Gao S, Pourcher E, Bond L, Kompoliti K, Agarwal P, Sia C, Jog M, Cole L, Sultana M, Kurlan R, Richard I, Deeley C, Waters CH, Figueroa A, Arkun A, Brodsky M, Ondo WG, Hunter CB, Jimenez-Shahed J, Palao A, Miyasaki JM, So J, Tetrud J, Reys L, Smith K, Singer C, Blenke A, Russell DS, Cotto C, Friedman JH, Lannon M, Zhang L, Drasby E, Kumar R, Subramanian T, Ford DS, Grimes DA, Cote D, Conway J, Siderowf AD, Evatt ML, Sommerfeld B, Lieberman AN, Okun MS, Rodriguez RL, Merritt S, Swartz CL, Martin WR, King P, Stover N, Guthrie S, Watts RL, Ahmed A, Fernandez HH, Winters A, Mari Z, Dawson TM, Dunlop B, Feigin AS, Shannon B, Nirenberg MJ, Ogg M, Ellias SA, Thomas CA, Frei K, Bodis-Wollner I, Glazman S, Mayer T, Hauser RA, Pahwa R, Langhammer A, Ranawaya R, Derwent L, Sethi KD, Farrow B, Prakash R, Litvan I, Robinson A, Sahay A, Gartner M, Hinson VK, Markind S, Pelikan M, Perlmutter JS, Hartlein J, Molho E, Evans S, Adler CH, Duffy A, Lind M, Elmer L, Davis K, Spears J, Wilson S, Leehey MA, Hermanowicz N, Niswonger S, Shill HA, Obradov S, Rajput A, Cowper M, Lessig S, Song D, Fontaine D, Zadikoff C, Williams K, Blindauer KA, Bergholte J, Propsom CS, Stacy MA, Field J, Mihaila D, Chilton M, Uc EY, Sieren J, Simon DK, Kraics L, Silver A, Boyd JT, Hamill RW, Ingvoldstad C, Young J, Thomas K, Kostyk SK, Wojcieszek J, Pfeiffer RF, Panisset M, Beland M, Reich SG, Cines M, Zappala N, Rivest J, Zweig R, Lumina LP, Hilliard CL, Grill S, Kellermann M, Tuite P, Rolandelli S, Kang UJ, Young J, Rao J, Cook MM, Severt L, Boyar K. Parkinson Study Group QE3 Investigators, et al. Among authors: mayer t. JAMA Neurol. 2014 May;71(5):543-52. doi: 10.1001/jamaneurol.2014.131. JAMA Neurol. 2014. PMID: 24664227 Clinical Trial.
Are they patients or customers?
Mayer TA, Cates RJ. Mayer TA, et al. Mich Health Hosp. 1998 Sep-Oct;34(5):37. Mich Health Hosp. 1998. PMID: 10185216
Leadership for great customer service. Getting the "why" right before mastering the "how".
Mayer T. Mayer T. Healthc Exec. 2010 May-Jun;25(3):66, 68-9. Healthc Exec. 2010. PMID: 20486602 No abstract available.
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