Unintended consequences of online consultations: a qualitative study in UK primary care.
Turner A, Morris R, Rakhra D, Stevenson F, McDonagh L, Hamilton F, Atherton H, Farr M, Blake S, Banks J, Lasseter G, Ziebland S, Hyde E, Powell J, Horwood J.
Turner A, et al.
Br J Gen Pract. 2022 Jan 27;72(715):e128-e137. doi: 10.3399/BJGP.2021.0426. Print 2022 Feb.
Br J Gen Pract. 2022.
PMID: 34903520
Free PMC article.
Consequences were identified that limited increases in practice efficiency by creating additional work, isolation, and dissatisfaction for some staff. CONCLUSION: Unintended consequences often present operational challenges that are foreseeable and partly preventable. ...
Consequences were identified that limited increases in practice efficiency by creating additional work, isolation, and dissatisfactio …