Perceived user preferences and usability evaluation of mainstream wearable devices for health monitoring

Yuxi Jia; Wei Wang; Dong Wen; Lizhong Liang; Li Gao; Jianbo Lei

doi:10.7717/peerj.5350

Perceived user preferences and usability evaluation of mainstream wearable devices for health monitoring

PeerJ. 2018 Jul 25:6:e5350. doi: 10.7717/peerj.5350. eCollection 2018.

Authors

Yuxi Jia¹, Wei Wang¹, Dong Wen², Lizhong Liang³, Li Gao⁴, Jianbo Lei^{5

6}

Affiliations

¹ Department of Medical Informatics, School of Public Health, Jilin University, Changchun, Jilin Province, China.
² Peking University Third Hospital, Beijing, China.
³ The Affiliated Hospital of Guangdong Medical University, Zhanjiang, Guangdong Province, China.
⁴ Peking University School of Stomatology, Beijing, China.
⁵ Center for Medical Informatics, Peking University, Beijing, China.
⁶ School of Medical Informatics and Engineering, Southwest Medical University, Luzhou, Sichuan Province, China.

Abstract

Background: There are many problems with fitness trackers, such as device usability, which limit their large-scale application, and relevant studies are limited in terms of their sample size and evaluation methods. The purpose of the study was to evaluate the perceived usability of various mainstream fitness trackers on the market, and to learn about user feedback on feature preferences for each device.

Methods: Trial use of seven mainstream fitness trackers (two smart watches and five smart wristbands) followed by a survey study were applied. The questionnaire was specifically developed for this study, which included two parts (user preferences and device usability in five dimensions). We recruited users to test the devices for at least 30 days and asked experienced users to provide feedback in order to evaluate each device, including the rating and user preference of each device.

Results: We received 388 valid questionnaires, in which users rated their responses on a five-point Likert scale. (1) User preference: the average user satisfaction was 3.50-3.86 (points), and the rating for willingness to buy averaged between 3.36 and 3.59. More users were willing to wear (58.3-81.3%) and purchase (56.8-83.0%) the devices than were not. The top three general feature preferences were daily activity tracking, heart health monitoring, and professional fitness tracking. The top three health-related feature preferences were heart rate monitoring, daily pedometer, and professional fitness tracking. (2) Usability evaluation: product design was rated from 3.57 to 4.00; durability, 3.63-4.26; ease of use, 3.70-3.90; added features, 3.30-3.83; and user-rated accuracy, 3.44-3.78. A significant difference was observed in the rating of product design and durability among the different devices (p < 0.05) score.

Conclusions: Users generally had positive subjective intent regarding fitness trackers but were less satisfied with their cost effectiveness. The users preferred health related features such as heart health monitoring, and professional fitness tracking. The rating of most of the current mainstream fitness trackers was fair with some significant differences among the devices. Thus, further improvement is needed.

Keywords: Fitness tracker; Usability evaluation; User experience; Wearable device.

Grants and funding

This study was partly supported by the National Natural Science Foundation of China (NSFC) Grant #81471756 and #81771937. There was no additional external funding received for this study. The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.