Measurement of the frequency and source of interruptions occurring during bedside nursing handover in the intensive care unit: An observational study

Amy J Spooner; Amanda Corley; Wendy Chaboyer; Naomi E Hammond; John F Fraser

doi:10.1016/j.aucc.2014.04.002

Measurement of the frequency and source of interruptions occurring during bedside nursing handover in the intensive care unit: An observational study

Aust Crit Care. 2015 Feb;28(1):19-23. doi: 10.1016/j.aucc.2014.04.002. Epub 2014 May 9.

Authors

Amy J Spooner¹, Amanda Corley², Wendy Chaboyer³, Naomi E Hammond², John F Fraser²

Affiliations

¹ Critical Care Research Group, Adult Intensive Care Services, The Prince Charles Hospital and University of Queensland, Rode Rd, Chermside, QLD 4032, Australia. Electronic address: amy_spooner@health.qld.gov.au.
² Critical Care Research Group, Adult Intensive Care Services, The Prince Charles Hospital and University of Queensland, Rode Rd, Chermside, QLD 4032, Australia.
³ NHMRC Centre of Research Excellence in Nursing Interventions for Hospitalised Patients, Research Centre for Clinical and Community Practice Innovation, Griffith University, Gold Coast Campus, Parklands Drive, Southport, QLD 4222, Australia.

PMID: 24815953
DOI: 10.1016/j.aucc.2014.04.002

Abstract

Background: Effective clinical handover involves the communication of relevant patient information from one care provider to another and is critical in ensuring patient safety. Interruptions may contribute to errors and are potentially a significant barrier to the delivery of effective handovers.

Objectives: The study objective was to measure the frequency and source of interruptions during intensive care (ICU) bedside nursing handover.

Methods: Twenty observations of bedside handover in an ICU were performed and the frequency and source of interruptions were recorded by the observer for each handover. Observations occurred Monday to Friday during shift change; night to day shift and day to evening shift. Interruptions were defined as a break in performance of an activity.

Results: The mean handover time was 11 (± 4)min with a range of 5-22 min. The mean number of interruptions was 2 (± 2) per handover with a range of 0-7. The most frequent number of interruptions was seven, occurring during a 15 min handover. Doctors, nurses and alarming intravenous pumps were the most frequent source of interruptions, with administration staff and wards people also disrupting handovers.

Conclusion: Nurses, doctors and alarming intravenous pumps frequently interrupt ICU bedside handovers, which may lead to loss of critical information and result in adverse patient events. Increased knowledge in this area will ensure appropriate strategies are developed and implemented in healthcare areas to manage interruptions effectively and improve patient safety.

Keywords: Communication; Critical care; Handover; Interruptions; Patient safety.

Publication types

Observational Study
Research Support, Non-U.S. Gov't

MeSH terms

Communication
Continuity of Patient Care / organization & administration*
Critical Care Nursing*
Critical Illness*
Female
Humans
Intensive Care Units / organization & administration*
Male
Patient Handoff / organization & administration*
Patient Safety*
Prospective Studies