A survey of the effectiveness of a telephone-answering service

Br J Vener Dis. 1978 Oct;54(5):344-45. doi: 10.1136/sti.54.5.344.


A survey was carried out over a two-year period in Exeter to find out what source of information led patients to attend the local clinic for venereal diseases and to evaluate the effectiveness of a tape-recorded telephone message advertising clinic times. Based on the response from patients it seems difficult to justify the cost of installing a telephone-answering service.

MeSH terms

  • Economics, Medical
  • Female
  • Humans
  • Male
  • Sexually Transmitted Diseases / prevention & control*
  • Tape Recording
  • Telephone*