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When regulating emotions at work pays off: a diary and an intervention study on emotion regulation and customer tips in service jobs.
J Appl Psychol. 2015 Mar;100(2):263-77. doi: 10.1037/a0038229. Epub 2014 Nov 10.
J Appl Psychol. 2015.
PMID: 25384203
On the costs and benefits of emotional labor: a meta-analysis of three decades of research.
Hülsheger UR, Schewe AF.
Hülsheger UR, et al. Among authors: schewe af.
J Occup Health Psychol. 2011 Jul;16(3):361-89. doi: 10.1037/a0022876.
J Occup Health Psychol. 2011.
PMID: 21728441
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